Quality Assurance
We are committed to strengthening quality and using best-practice approaches, so you can feel confident, safe, and supported in the care you receive.
Committed to quality and best practice.
We are dedicated to delivering care you can trust, guided by evidence.
With over 40 years of experience, we share our knowledge and expertise across our sector and with our partners. Our approach is shaped by a long history of innovation, using proven techniques and global experience to ensure you receive safe, high-quality care.
Clinical quality
Our clinical standards are led by our quality assurance teams and continuously monitored by our parent organisation, MSI Reproductive Choices.
We carry out on-the-job training, mentoring and assessment against global standards and are supported by annual visits from our international quality assurance team. This results in continuous monitoring and improvement of the quality of our clinical services to better service our clients.
Using evidence to guide decisions
We partner with private sector providers to bring quality and accessibility to sexual and reproductive health service provision in Cambodia. Providers who opt in to our quality assurance program commit to continuous improvement and participation in training, feedback and peer support opportunities.
We put in place the quality assurance framework to make quality a priority in sexual and reproductive healthcare.
Our quality assurance framework includes:
- Regular clinical quality assessments
- Tailored service improvement action plans
- On-the-job coaching and support
- Regular monitoring and feedback
- Peer-to-peer learning in workshop settings
“I feel more confident providing counselling to my clients. I know more now so I can give knowledgeable advice to give them when they ask about side effects.”
Heng, clinic owner, Kandal province